Shipping Information

Self Collection:

Qisahn.com
545 Orchard Road
#05-39 Far East Shopping Centre
Singapore 238882

Operating hours: 12pm to 8pm (Daily)
Payment: Cash or Bank transfer only. Strictly no NETS or Credit Cards.

DBS ATM is at Forum Level B1. It accepts DBS and POSB
UOB ATM is at Far East Shopping Centre Level 1. It accepts UOB, OCBC, Maybank, Standard Chartered

Shipping:

Shipping cost will be shown in your shopping cart before you confirm order. We now offer free shipping on small items, which is about 95% of our inventory!

Transit time: 1 to 2 business day
Payment: Strictly full payment via bank transfer before postage.

Our Shipping liabilities:
We will cover for items damaged during transit as it is the seller's responsibility to pack it properly
We will not cover for lost items as delivery is handled by Singapore Post.
Chances of order getting lost in Normal mail: 1%
Chances of order getting lost in Registered mail: 0%

Qisahn.com will offer a 100% compensation should the item get lost via Registered mail or Speedpost Islandwide.
We encourage customers to opt for Registered mail as it can potentially spare everyone from agony.

MRT delivery:

Free MRT delivery to Payar Lebar, Eunos, Bedok, Tanah Merah, Woodlands and Sembawang. $15 charge on the other stations. Strictly full payment via bank transfer before postage. No MRT delivery for items bigger than a PS3.

Our bank account information:

POSB Savings 063361330
or
UOB Savings 3543732468

After payment is made, please email the details to: shop@qisahn.com

Details we need are..

1. Order number
2. Amount transferred.
3. Transaction reference number and time OR if internet banking, IB nickname.

Please note that intra bank transfers are instant while inter bank transfers will take 2 additional business days. We cannot release goods unless we are able to confirm the funds have reached our bank accounts.

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